InterAction Matters

This optional module enables law firms to enhance their Relationship Intelligence by connecting matters, people and companies in one central repository. In most firms today, matter and contact information is maintained across several technology systems, including time and billing, CRM and word processing documents, which makes it nearly impossible to understand and leverage experience and expertise in business development and client service activities. InterAction Matters resolves this situation by consolidating relevant matter information and combining it with InterAction data already captured about people, companies and relationships. Additionally, InterAction Matters supports the tracking of external parties associated with a matter, such as expert witnesses, judges and opposing counsel. This, coupled with advanced distribution list management capabilities, allows for working group lists, service lists and other day-to-day matter-level communications to be reliably maintained within InterAction. Finally, InterAction Matters provides tools for firms as they continue to formalise their business development processes with the ability to track important information about referrals, competitors and referenceable work.

With InterAction Matters, legal teams have a single place to go for up-to-date, relevant and valuable matter information and can easily leverage the collective experience and Relationship Intelligence of the firm for the benefit of improved business development and enhanced client service.