Customer Support

LexisNexis Enterprise Solutions is committed to providing the highest levels of customer support and maintenance for our products. We have a skilled and dedicated support team providing you with the service and assistance you need to keep ahead in a constantly changing market. Our comprehensive support and maintenance package allows you to keep up-to-date with the latest features and benefits safeguarding your investment in LexisNexis technology.

• LexisNexis dna
• LexisNexis InterAction
• LexisNexis Redwood
• LexisNexis Visualfiles

Our Services include:

• Technical and application support
• Remote diagnosis and fault correction
• Online helpdesk available 24*7*365
  • Track the status of incidents
  • Log new incidents and update existing ones
  • Contact your support representative directly
• Self service suite, including
  • Knowledgebase 
  • FAQ 
  • Software and utility downloads 
• User Community
  • User email groups- Quick fast and useful information sharing 
  • User forums
• Unlimited software upgrades and patches

Contact us
We are open Monday to Friday, 9am to 5:30pm, excluding UK Bank holidays. Extended hours are available on request.

Email:
Visualfiles Support: Support@LexisNexis.co.uk
Axxia Support: Axxia.support@lexisnexis.co.uk

Phone:
Visualfiles: 0113 2262020
Axxia: 0118 9320043