Posted by | Dec 19, 2018

CRM is widely regarded as being fundamental to building relationships, driven by business development and marketing goals.

Posted by | Dec 12, 2018

Data driven decision-making is the latest buzzword in the business world and for good reason.

Posted by | Apr 24, 2018

Fiona Jackson, Client Advisor for Lexis InterAction is back – after nearly two and a half years at Pinsent Masons LLP as the law firm's CRM Manager!

Posted by | Apr 01, 2016

Walking in users’ shoes is vital for maximising effectiveness

Posted by | Oct 21, 2015

Focusing data management efforts to support business aims

Posted by | Oct 12, 2015

Successful law firms grow and prosper. They have a winning culture that delivers exceptional service to clients and drives them forward. But what are the key characteristics of that culture? Here are my top six, based on my discussions with senior partners over the years: