Posted by Simon Farthing | Apr 11, 2019
How can law firms drive greater profitability, efficiency and quality?
Typically, the deployment of CRM systems in law firms is driven by the marketing and business development (BD) departments. It makes sense – a CRM system is an indispensable tool for these functions, holding all the intelligence the professionals need to foster and harness relationships for the business.
Posted by Paul Tilling | Mar 15, 2019
User satisfaction has always featured highly as a metric for LexisNexis InterAction and one of the tools that we have historically used to gather feedback has been the InterAction Key Success Indicator (KSI).