Posted by Paul Tilling | Mar 15, 2019
User satisfaction has always featured highly as a metric for LexisNexis InterAction and one of the tools that we have historically used to gather feedback has been the InterAction Key Success Indicator (KSI).
Posted by Paul Tilling | Dec 14, 2018
For the longest time, the LexisNexis Client Advisors have been explaining to the InterAction community that the number one key to success is something that on the surface seems obvious and simple, but which very few firms actively devote much time to actually doing - i.e. keeping their existing clients.
Posted by Paul Tilling | Dec 20, 2017
As the legal services market becomes increasingly competitive it’s essential that law firms get more strategic with their business development. For many, this translates as needing better visibility into where sales opportunities are across the business, and increasing the accountability of all who play a part in the sales process.
Posted by Paul Tilling | Dec 13, 2017
It's no secret that large law firms depend on a huge number of relationships, both internal and external, to discover and win new business opportunities.