Posted by | Dec 13, 2017

It's no secret that large law firms depend on a huge number of relationships, both internal and external, to discover and win new business opportunities.

Posted by | Dec 06, 2017

How much difference can 10 seconds make?

Posted by | Jun 02, 2017

Managing contacts in InterAction can become an almost overwhelming task for many law firms, especially medium sized organisations, who may have very limited resources from a data management perspective.

Posted by | May 11, 2017

Many firms seem to believe that having invested in a Client Relationship Management (CRM) system (i.e. having CRM), the rewards will inevitably follow. Unfortunately, this is rarely the case.

Posted by | Dec 02, 2015

Annual employee appraisals have become a ‘paperwork’ exercise.

Posted by | May 13, 2013

Staff accounts for one of the highest proportion of costs undertaken by law firms. It is not hard to see why – in this people-centric business, a law firm’s success to a large extent depends on the ability of its staff to leverage their experience, expertise and knowledge to deliver value and services to the organisation’s customers.