We’re with you every step of the way - gain maximum value from your investment with real world advice from our Client Advising Team.

When business transformation is on the agenda, so are technology investments. You'll want to be sure of making the right decisions, to drive your business forward and deliver the best return.

LexisNexis Client Advising Services are here to help. Our impartial advisors will work with you to understand what you want to achieve, and show how our software solutions will support your aims.

What’s more we'll continue working with you as your business strategy evolves, to ensure your investment keeps pace with new challenges and opportunities.

For us, it's a lifetime relationship.

Real advice for real business
We'll bring our real-world experience to the fore,
to help you achieve your business transformation goals.

Our Client Advising Team will provide objective advice you can count on, based on their:

  • Understanding of your business, and your challenges and ambitions
  • Insight into global trends
  • Perspective on your industry and what your peers are doing
  • Skilled use of tools based on industry metrics to assess what stage your business is at in its transformation lifecycle

Each member of the team brings real-world experience — they worked as lawyers, project managers, integration experts, business analysts, IT professionals and marketing specialists before joining LexisNexis Enterprise Solutions.

They'll combine that experience with their deep knowledge of our software, to help you implement the right solutions and optimise the outcomes for your business.

How we work with you
Because they're focused on you, our client advisors will work with
you in the way that best meets your needs.

Our Client Advisors don't carry sales targets: their objective is to build a solid, long-term relationship with you.

At the start of your relationship with us?

We'll engage with you to understand what you want to achieve, and work out the most appropriate software to support you. We'll help you make the business case and break down any internal barriers to adoption.

Already experienced with our software?

We're on hand to help ensure it's optimised to keep supporting your evolving business strategy. We'll also tell you about new capabilities, and share your feedback with our developers.

"When it came to defining our new case and matter management system, the business and technical advice given by the Client Advising Team was invaluable in getting the best out of our investment."

Stacey Parkin, Operations Manager, Poole Alcock

An integral part of your Lexis support network
Our Client Advising Team is just one part of the great support system you can call on.

We believe our Client Advising Services are a unique resource, here to help you drive transformation through alignment of your business, your software and your people.

Our Client Advisors work alongside your Relationship Manager and our Support and Professional Services Teams, to help ensure your LexisNexis solution delivers maximum value to your business today, and will continue to do so into the future.

"We have a dedicated Client Advisor with whom we communicate on a regular basis, to not only help us with ongoing issues, but also to plan future CRM-related business requirements."

Dave Rogers, Head of IT, Gresham Private Equity

Meet the team
Meet the business and technical specialists who make up the Client Advising Team
at LexisNexis Enterprise Solutions.

Simon Farthing
Simon Farthing
Client Engagement Director
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Simon Farthing
Client Engagement Director

As Director of Customer Engagement I lead the team of six experienced Client Advisors. My mission is to work together with you in aligning your business strategy with the adoption and utilisation of our solutions. This is about a long term relationship where we work as part of your business and share our knowledge, experience and expertise to help you do more, better, and get greater return from your investment. The team bring many years of diverse experience of the Professional Services sector and coupled with the use of our solutions are skilled in helping you meet your aims.

I have been with LexisNexis for just over three years and have worked on a number of key strategic deals and significant client retention campaigns during that time. I am a Lawyer, Project Manager and Business Analyst. I have practiced in a number of different areas of law within a number of notable regional practices and headed IT, Development and Comms for a Top 100, 450 user Law Firm, in my time there implementing Visualfiles, iManage, Bighand, Artiion and Aderant solutions, to name a few.

Clare Goldstone
Clare Goldstone
Client Advisor, Visualfiles
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Clare Goldstone
Client Advisor, Visualfiles

Having initially joined Lexis Nexis Enterprise Solutions in 2013, spending nearly 2 years as a Senior Application Consultant within the Professional Services Team, I have recently returned to take on the role of Visualfiles Client Advisor. Prior to this I gained extensive understanding about how firms can successfully adopt and utilise Visualfiles from my 11 years working in-house at two top 100 law firms in roles which combined business analysis, project management and configuration of Visualfiles solutions.

During my time away from the legal realm I worked as a Senior Business Analyst for a multi-national avionics company working closely with clients, key stake holders and end users to improve and enhance messaging and tracking software solutions. I also have corporate and public sector experience having worked previously in project management roles within the Oil and Gas industry and at an Education Trust.

Loreen Jamieson
Loreen Jamieson
Client Advisor, InterAction
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Loreen Jamieson
Client Advisor, InterAction

My main focus is to provide clients with impartial and objective advice on how to incorporate InterAction into your business. I try and bring a different perspective on dealing with the many challenges of ensuring user adoption and aligning the system to business planning. I have worked for a large global law firm implementing InterAction across all offices, so have first-hand experience of dealing with the organisational change brought about by introducing a CRM system, along with the expectations that it can present. I have a deep understanding of technical, process and business issues within a law firm, having worked at all levels to roll out InterAction and manage other Marketing and Business Development Projects over a period of 15 years. This covered Partners, Lawyers, Secretaries, Senior Marketing and Business Development Managers along with their respective teams.

Tennille Roache
Tennille Roache
Client Advisor, InterAction APAC region
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Tennille Roache
Client Advisor, InterAction APAC region

I have worked in marketing for professional service organisations for over 12 years in various roles, including event management, digital communications and operations. For the last eight years, I have focused specifically on InterAction, working with business development executives to align the database to business planning, key account programmes and marketing strategies. I also specialise in repositioning misunderstood (or failed) systems with business development teams and partnerships. At LexisNexis, I work with business development teams to adopt marketing and client relationship management techniques managed centrally through InterAction, to support the growth of professional service firms from domestic, office centric environments to connected global organisations. My aim is to help streamline your processes and successfully report client growth, value add and return on investment back to the business.

Karl Southern
Karl Southern
Client Advisor, Technical
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Karl Southern
Client Advisor, Technical

In an IT career that has spanned well over twenty five years, I’ve spent time in consultancy, operations, product management and solutions design. As a Client Advisor, I am here to help you get the most from your systems and can bring that variety of experience with me to help you. Some of my colleagues have pointed out that I am a geek by nature so I do have a keen interest in all things technical. Particular areas of focus include integration and mobility. My spare time is taken up with walking (slowly), basketball (also slowly), and photography (excruciatingly slowly). Oh, I also maintain an extensive computer lab at home. The “geek” tag is probably well deserved.

Paul Tilling
Paul Tilling
Client Advisor, InterAction
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Paul Tilling
Client Advisor, InterAction

I have over 25 years of experience working with law firms across the UK and Europe. Over the last 8 years I have focussed my career into learning and sharing how best to implement and use CRM to achieve collaborative and mutually supporting business development processes at Law firms. I believe that my knowledge of InterAction coupled with an appreciation of what motivates lawyers and legal support personnel enables me to work effectively with law firms of all sizes who want to make the most of their CRM investment. I am passionate about helping law firms get the best return on their CRM investment and achieving their strategic goals with InterAction.

Find out more about Client Advising - call +44 (0) 113 226 2065 or email us:
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