How LexisNexis Enterprise Solutions assists law firms with GDPR

Software vendors have a responsibility to help customers comply with the GDPR. In fact, their role is clearly defined in the regulation – Article 25 – Data protection by design and by default. Vendors need to proactively consider how their technology could potentially be used in a negative context and put in place controls to reduce the risks to users.

Software vendors have a responsibility to help customers comply with the GDPR. In fact, their role is clearly defined in the regulation – Article 25 – Data protection by design and by default. Vendors need to proactively consider how their technology could potentially be used in a negative context and put in place controls to reduce the risks to users.

At LexisNexis Enterprise Solutions we have devised a service – GDPR Readiness Review – to help our customers align the configuration of their implementation of our products with their GDPR processes. For users of our CRM solution, Lexis InterAction, we are delivering workshops at customer sites. These involve a collaborative review to help identify where the firm may need additional product support to comply with the regulation, identify the functionality that can help enable their compliance processes, determine areas of the solution that need reconfiguration, assist with process changes in the solution to support GDPR procedures, and highlight the data quality challenges that the firm must address. The firm is presented with a personalised report that highlights recommendations for change in InterAction providing red flags for critical areas, to ensure that InterAction is suitably configured to meet their GDPR process requirements.

Similarly, for our legal workflow and case management system, Lexis Visualfiles, a Consultant visits the customer site to help users understand how the solution can be tuned to reduce GDPR related risks and makes recommendations to activate functionality in the software that would support their compliance programme. From a product standpoint, we have added functionality like data obfuscation tools to our Visualfiles and SolCase solution stack. These tools help firms protect sensitive data from unauthorised access in their non production environments.

Over the last year, we have developed a range of content in the form of blogs e-books from internal and external industry experts on the importance and implications of GDPR for the legal sector to help our customers, and the rest of the market, navigate and comply with this important regulation.

Full article appeared in the Robotics Law Journal