In today’s legal market margins are slim, regulations are stringent and clients are demanding. What’s more, you’re striving to win business against both established competitors and a host of new entrants. And whether you work in a law firm or an in-house legal team, you’ll be well aware that high levels of productivity are expected, despite constant downward pressure on budgets.
Maximising business success in the face of all these challenges is likely to be a struggle if your firm relies on manual or ad-hoc approaches to contact management, document production, progress tracking and other critical work. How far could you improve productivity and customer and client service, if you transitioned to more efficient and structured ways of working?