Handle more claims more effectively, improve customer service, and improve margins with Visualfiles

Improving the competitiveness of insurance claims management through workflow automation.

The insurance sector has continued to be subject to extensive regulation and scrutiny making it hard to drive profitable business.

Research shows that:

Nearly 2/3 of the UK insurers believe that access to friendly and knowledgeable staff for assistance is a competitive advantage in this crowded market.
45% of insurance professionals believe that rapidly growing customer needs and expectations are the top challenges for the next 5 years within the insurance industry.
Consumers demands are based on their experience of other sectors, creating a more online - retail expectation.

Looking ahead, the competitive advantage of an insurance and claims provider will depend upon how capable they are to adapting to a rapidly changing economy and society – handling more claims in less time to meet customer expectations, whilst keeping everyone engaged through improved customer experience. When the equation of time/cost/quality/experience provides you with a negative in anything other than the cost column Visualfiles is your answer.

Visualfiles, the leading case management software for the insurance claims management industry.

Visualfiles is designed to help the insurance industry be more profitable and compliant amidst ever-evolving regulations, supporting them to quickly adapt to any changes and remaining competitive. Businesses like Edam Group and Holman Fenwick Willan (HFW) trust Visualfiles to support their complex claims requirements finding competitive advantage by utilising technology to support their unique business insights. Claims management companies, insurers and fleet management organisations use Visualfiles to streamline their services driving cost out and quality in to their customer engagement reducing risk, removing the potential for human error and duplication of effort. Coupled with a rich pool of management information driven by real time reporting ensures that business decisions are based on insight not speculation.

Visualfiles enables you to adapt to opportunity and regulation without compromising service or increasing cost leading to more profitable claims management.

Simplifying case management workflow with Visualfiles for insurance claims.

Visualfiles powers the document creation and workflows required to deliver a speedy service, including management of activities to support the complete customer claimant lifecycle, regardless of whether it is in bulk or a single individual claim:

Raising a claim
Verification and fraud checks, including AML checks
Loss assessment
Document production
Litigation process management
Settlement and invoicing
Abortive claims

Visualfiles is the proven legal case and matter management software for insurance claims, as it enables law firms to:

Increase caseload volumes without affecting quality of work
Minimise costs of producing work through automating tasks, processes and workflows
Increase customer service levels by freeing up senior people from any admin work, allowing them to spend more of their time developing client relationships and winning new business
Plugging into limitless, up-to-date legal knowledge from LexisNexis, the digital content bible of the best lawyers all around the world

Taking on any challenge with out-of-the-box Visualfiles Accelerators.

To maximise efficiency and effectiveness of any business activity, you’ll want to introduce a solution that truly complements the way you operate — but doing that can take time. Time you may not have if you need to quickly improve existing working methods, and you’re under pressure to deliver results.

Visualfiles offers faster return on investment (ROI) because of the technology used, which is vastly more diverse than the other solutions in the market:

Help teams work faster and more efficiently.
Improve information, contact and document management.
Reduce costs by automating data flows and document production.
Make it easier for team members to find and share information about files and projects.
Enhance your ability to track the progress of files and projects, and receive alerts when key dates or stages are missed, so that you can take action.
Delegate routine tasks to junior staff such as managing enquiries, with the confidence that they’ll have easy access to all the information they need.
Simplify administrative work, freeing up senior people to spend more time developing external relationships and bringing in new business.
Handle a growing workload efficiently, without impacting on the quality of the service you deliver.

Automate repetitive processes with Visualfiles Robotic Process Automation (RPA) Workflow

The switched on the insurance industry are already seeing the power of automation and the efficiencies it can bring. LexisNexis clients have log seen and utilised the power of RPA through our VisualRobot^™ , automated intelligence functionality embedded in their legal case management software. The VisualRobot makes a number of existing processes such as data validation, document production and service delivery faster without the need for human intervention, which helps insurers focus on things that matter the most: their customers.

Benefits of using the VisualRobot in the insurance and claims management industry:

Fee earners have more time to do high value work.
Staff can spend more time working on customer relationships to grow the business organically.
Simpler, sleeker customer experience that will enhance your reputation within the market.
Less overhead costs and increased profitability.
Improved compliance and risk management.

Using the VisualRobot for insurance and claims can help legal firms capture and interpret applications for processing a transaction, manipulating data, trigger responses and communicate with other digital systems real- time, without any hassle, human error or any day-to-day business disruption.

With Visualfiles, the leading case management software for insurance claims management, the business benefits and grows exponentially:

Staff

Keeping staff effective and adhering to deadlines by increasing their productivity through simple, automated workflow and easy-to-use UX

Senior Leadership

Leading from the top with intelligent reporting, enabling better visibility of costs, fee earner productivity and client service levels to improve business growth and profitability

Tech Teams

Empowering conversion of complex process logic into simple workflow, enabling simple, yet effective user experience

Clients

Increasing the speed of service and quality of work, whilst keeping costs transparent for clients, enabling client satisfaction growth and business reputation gains

Case & matter management for insurance claims management