With the legal teams in Local Government increasingly being judged on "best value for money" and under constant pressure to deliver more for less, it is critical to have systems to support the level of service expected.
Research in 2019 found that fewer than 5% of the UK councils have automation or AI projects underway. Compared with the adoption for both the in-house counsel and private legal sector, government practitioners are at a significant disadvantage.
Government legal teams are increasingly leaning towards implementing office management software applications to automate office operations. No matter how simple or how complex an application is, or to what extent it computerises office functions, knowledgeable use of management software will reduce costs and increase efficiency and effectiveness in the workplace.
To be effective in the front line of effective service for local citizens, local councils need to improve the transparency and security of their cases without compromising timescales.
Visualfiles is a proven and trusted, market-leading solution for optimising business processes through automation to increase efficiency and productivity. It offers a scalable, feature-rich platform that will quickly deliver business value today – and can scale and adapt to help you meet tomorrow’s aspirations and challenges.
Customers include Essex County Council, Cardiff County Council, Cherwell District Council, Haringey Council, Lambeth Council and Warwickshire County Council. Visualfiles supports all their legal service activities including, contract management, childcare, debt recovery, and highways and byways general legal work.
With LexisNexis Visualfiles you can optimise almost any process to help you save time and money, use resources more effectively, and provide client service excellence.
Designed for rapid implementation, the out-of-the-box Visualfiles Accelerators will help you quickly make any business process more efficient in terms of performance, productivity and profitability. You can always scale up and out whenever your needs change, building onto existing structure and workflow to any area of your business — including legal operations, project management, human resources, complaints handling, customer relationship management, to name a few. Customisation training can be included in the package to help you adapt to sudden market changes easier and faster.
In addition to the comprehensive, out-of-the-box features, many local councils use Visualfiles to deliver matter inception and case tracking, integrated scanning, e-billing, automated bulk importing of matters, online client reporting and the use of ‘robots’ to carry out any repetitive elements in a matter.
VisualRobot™, the robotic process automation (RPA) workflow from Visualfiles, provides automated intelligence functionality within the personal injury claims industry. The VisualRobot can make a number of existing processes, such as document creation and searching, faster without the need for human intervention, which helps users focus on things that matter the most: their clients.
Visualfiles is the technology to meet your exact requirements because it can be customised to suit your business’ specific needs - you or LexisNexis consultants can intuitively build your individual solutions based on the available templates.
Benefits of using the VisualRobot for personal injury claims:
Using the VisualRobot for local government can now help departments capture and interpret applications for processing a transaction, manipulating data, trigger responses and communicate with other digital systems in real- time, without any hassle, human error or any day-to-day business disruption.
“With the kind of data that the solution holds, and by applying the right logic, Visualfiles can do anything you want it to. Visualfiles will automate selection of accounts that are suitable for litigation and then support the entire process, end-to-end to ensure efficiency, productivity and service excellence.”
