The New Normal – the LexisNexis Enterprise Solutions Blog
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Carissa Rafferty

Posted by Fiona Jackson | Sep 29, 2014

Technology has blurred geographic boundaries and provides the operational support needed to make international business expansion affordable for many professional services firms. Nevertheless, firms can’t adopt a ‘one size fits all’ business approach across different countries.... CRM systems can be utilised to centralise and optimise international business development to achieve business targets.

Tags: Customer Relationship Management, CRM, InterAction

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Carissa Rafferty

Posted by Brian Taaffe | Sep 26, 2014

Over the last 10 years, there has been a rise in Business Intelligence (BI) tools for the legal market, and along with them, many consultants blogging about which BI/reporting systems are top – citing the ability to retain profits, consolidate reporting, report information from multiple systems, identify underperforming clients/lawyers, identify areas of growth, forecasting, actual vs budget and LPM….the list continues!

Tags: Business Intelligence, LexisOne

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Carissa Rafferty

Posted by Stu Gooderham | Sep 24, 2014

Competition in the UK mid-tier legal sector is by far the fiercest and so maintaining profitability is proving challenging for law firms. Unlike the larger law firms, the mid-tier category represents squeezed margins and falling profit per partner (PEP). So, firms in this sector have typically used methods such as downsizing, merger and acquisition and cutting administrative costs to maintain profits.

Tags: LexisOne, Financial Management

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Carissa Rafferty

Posted by Minesh Tank | Sep 15, 2014

Six key success factors for an effective CRM deployment

Tags: InterAction, Customer Relationship Management, Client Relationship Management, CRM

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Carissa Rafferty

Posted by Nicholas Bull | Sep 10, 2014

GUEST BLOGGER: Nicholas Bull, Systems Developer, Veale Wasbrough Vizards (VWV) offers 7 useful tips for developing with Lexis® Visualfiles™

Tags: Visualfiles, Case Management

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Posted by Frank Strong | Sep 02, 2014

Two employment attorneys from the same law firm were unknowingly pitching the same prospective client. The client, in the interest of keeping legal fees low, use each attorney’s respective proposal as leverage to negotiation lower rates.

Tags: InterAction, Client Relationship Management, Customer Relationship Management

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