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Posted by Carissa Rafferty | Aug 19, 2014

What should I look out for and what are the real benefits?

Tags: Customer Relationship Management, CRM

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Paul Bierton

Posted by Simon Farthing | Aug 12, 2014

Nobody likes complaints, or at least no one that I’ve yet met. They take up chargeable time and they challenge our reputation, we would like them to go away as quickly as possible but are we are missing a trick?

Tags: Visualfiles, Case Management

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Posted by Andy Faulkner | Aug 07, 2014

Having been involved in numerous Lexis InterAction implementations, a common observation is that those organisations that take a structured approach to project management see the smoothest delivery. Of course, all firms project manage CRM implementations, but the extent to which they do it is the difference. Based on experience and anecdotal evidence, I’d like to give my two cents worth in this blog!

Tags: Customer Relationship Management

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Paul Bierton

Posted by Brian Taaffe | Aug 05, 2014

Most law firms today operate as a group of individuals who manage their own book of business – in essence their own little company. Although this is not different to before, the market has changed in the last five years. Law firms are receiving greater pressure to deliver value at a low cost, and no longer can they increase revenue and profit margins through raising rates.

Tags: LexisOne, Business Intelligence

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Posted by Clare Goldstone | Jul 25, 2014

Lawyers are beginning to accept that case management solutions such as Lexis® Visualfiles™ are essential to deliver efficient, effective and responsive legal services that today’s demanding customers have come to expect.

Tags: Visualfiles, Case Management

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Paul Bierton

Posted by Emma Butler | Jul 14, 2014

The Information Commissioner’s Office’s (ICO) ‘stop now’ order to Glasgow-based DC Marketing for calling people on the Telephone Preference Service is an interesting development in the data protection world. It represents a significant change in tack on the part of the UK data protection regulator. All professional services firms undertaking marketing activities must note and take heed. Why?

Tags: Customer Relationship Management

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