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Paul Bierton

Posted by Simon Farthing | Aug 28, 2014

Even if you are complying with the Data Protection Act in accordance with the letter of the Act have you considered how you handle your files and the information in them in accordance with your professional and ethical obligations to your clients? Can anyone in your practice see anything at any time?

Tags: Visualfiles, Case Management

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Posted by Brian Taaffe | Aug 21, 2014

As the billable hour (as a fee structure) weakens and clients continue to demand value-based pricing, legal project management (LPM) appears to be sparking the interest of many law firms.  They see LPM as a way of ensuring accurate cost budgeting and profitable pricing. Elementary to developing profitable pricing is the complete understanding of service delivery processes and the cost of service…

Tags: Business Intelligence, LexisOne

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Carissa Rafferty

Posted by Fiona Jackson | Aug 20, 2014

Why IT and business development collaboration is crucial when selecting a CRM system

Tags: Customer Relationship Management, CRM

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Posted by Carissa Rafferty | Aug 19, 2014

What should I look out for and what are the real benefits?

Tags: Customer Relationship Management, CRM

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Paul Bierton

Posted by Simon Farthing | Aug 12, 2014

Nobody likes complaints, or at least no one that I’ve yet met. They take up chargeable time and they challenge our reputation, we would like them to go away as quickly as possible but are we are missing a trick?

Tags: Visualfiles, Case Management

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Posted by Andy Faulkner | Aug 07, 2014

Having been involved in numerous Lexis InterAction implementations, a common observation is that those organisations that take a structured approach to project management see the smoothest delivery. Of course, all firms project manage CRM implementations, but the extent to which they do it is the difference. Based on experience and anecdotal evidence, I’d like to give my two cents worth in this blog!

Tags: Customer Relationship Management

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