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Posted by Clare Goldstone | Jul 25, 2014

Lawyers are beginning to accept that case management solutions such as Lexis® Visualfiles™ are essential to deliver efficient, effective and responsive legal services that today’s demanding customers have come to expect.

Tags: Visualfiles

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Paul Bierton

Posted by Emma Butler | Jul 14, 2014

The Information Commissioner’s Office’s (ICO) ‘stop now’ order to Glasgow-based DC Marketing for calling people on the Telephone Preference Service is an interesting development in the data protection world. It represents a significant change in tack on the part of the UK data protection regulator. All professional services firms undertaking marketing activities must note and take heed. Why?

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Carissa Rafferty

Posted by Carissa Rafferty | Jul 04, 2014

For many companies (believe it or not) managing events within spreadsheets is still the norm – it was only 5 years ago I was doing this. Here are 6 tips I’ve developed for how CRM can help you manage your events more efficiently.

Tags: Customer Relationship Management

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Carissa Rafferty

Posted by Nigel Williams | Jul 01, 2014

I’ve just taken a delivery of a new laptop – brilliant! But my joy is quickly followed by the pain of having to reconcile my locally held information and data, and syncing diaries across multiple digital devices – why doesn’t this happen simply and automatically? Life was so much simpler with just a networked PC and Filofax!

Tags: Case Management

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Carissa Rafferty

Posted by Andy Sparkes | Jun 25, 2014

Most law firms we speak to are trying to decipher how to affect change. Altering the way they operate, developing new business models & revenue streams, undergoing an organisational restructure and merging with other entities, appear to be the most common approaches. But the ‘change’ that they are attempting to engineer through these approaches may not lead to the outcomes they hope to achieve.

Tags: Change Management

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Carissa Rafferty

Posted by Gareth Hodges | Jun 23, 2014

In the highly commercial legal sector, constructively engaging with customers is important. Perhaps that is why we are seeing a renewed drive in law firms (by fee earners) to adopt Customer Relationship Management (CRM) systems.

Tags: Customer Relationship Management

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