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Posted by Nigel Williams | Dec 11, 2014

When I’m talking to customers a common concern I hear is the perceived challenge of upgrading key operational systems. Of course it’s not just a Visualfiles issue, but our investment in Visualfiles 2014 has caused an explosion of interest and people clearly want to move to this version of the system.

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Paul Bierton

Posted by Gina Connell | Dec 08, 2014

Struggling to get buy in from fee earners when it comes to customer relationship management(CRM)? Getting the reaction that CRM is a contact database or something marketing do? If these sound familiar, it’s time to start selling CRM to your fee earners.

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Paul Bierton

Posted by Stu Gooderham | Dec 02, 2014

Microsoft Dynamics Convergence 2014 in November was an ‘eye-opener’. The size of the conference hits you instantly – even the biggest legal IT events are a fraction of the size of most mainstream technology conventions.

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Paul Bierton

Posted by Gina Connell | Dec 01, 2014

Winning fee earners over with CRM reporting

Reporting is one of the quickest and most effective ways to achieve fee earner buy in for Customer Relationship Management (CRM). Why? Because it quickly demonstrates how your CRM system can deliver real value. And, because your CRM system is one of the key mechanisms for tracking and managing business development, it makes sense to focus reporting…

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Paul Bierton

Posted by Fiona Jackson | Nov 28, 2014

When talking to firms recently it’s become clear that targeting, prospecting and sales are hot topics and I guess it should be no surprise. These days reputation alone is no longer enough to retain and gain business.

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Posted by Gina Connell | Nov 24, 2014

Acquisitions and mergers are increasingly common in the legal market and the objective is clear - to increase market share and exploit synergies between firms.

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