Posted by | Apr 11, 2019

How can law firms drive greater profitability, efficiency and quality?

Posted by | Apr 09, 2019

As I've already observed in an earlier blog in this series, it's the best driver in the best car who normally has the best chance of winning a Formula 1 race.

Posted by | Mar 29, 2019

Typically, the deployment of CRM systems in law firms is driven by the marketing and business development (BD) departments. It makes sense – a CRM system is an indispensable tool for these functions, holding all the intelligence the professionals need to foster and harness relationships for the business.

Posted by | Mar 20, 2019

In today’s world where there is an abundance of data and advanced analytics technology, it should be considered sacrilegious when a marketing and BD professional makes a business suggestion, starting with "I think".

Posted by | Mar 15, 2019

User satisfaction has always featured highly as a metric for LexisNexis InterAction and one of the tools that we have historically used to gather feedback has been the InterAction Key Success Indicator (KSI).

Posted by | Mar 11, 2019

I've been riffing on a bit of a motorsports theme in my past few blogs, pointing out that law firms have a better chance of outpacing their competition if they have a 'Formula 1-winning' case management system.