
“Our small team takes care of all the legal cases at Harlow and Lexis Visualfiles is our core system for case management, time recording, document creation and storage. Without Lexis Visualfiles, we would not be able to deliver effective legal services to Harlow’s population in an efficient and timely manner. Lexis Visualfiles helps us to manage risk. It gives visibility of the throughput, resource optimisation and time taken to case closure, as examples. The entire implementation was completed risk-free and seamlessly for the end users… literally six weeks, from start to finish.”
“Not many case management systems, if any, are designed to deliver such capability. The court bundling capability offered by Lexis Visualfiles is an asset to the team. With all the documents available in the software, the time saving in preparing these bundles is significant.”
“Lexis Visualfiles ticks all the boxes. This will allow us to adapt and evolve the solution to meet our changing business needs. This initial deployment is only the start of our digital journey.”
“By way of an example of how efficient and effective the Lexis Visualfiles is, we recently received 70 instructions from the Customer Accounts department in the Council. Manually, it would have taken a few hours to simply open these cases in Lexis Visualfiles. With this new solution, we put the instructions into a table format, and with the click of a mouse, 70 cases opened in Lexis Visualfiles with initial letters produced for dissemination – all in about 10 minutes. Our debt recovery has improved substantially. For example, the 70 instructions mentioned above totalled £74,000 and on the back of two automated letters generated by the debt management system, within three months we recovered £40,000. The return on investment on the Lexis Visualfiles platform is truly remarkable.”
“Lexis Visualfiles is supporting home and flexible working. Most of our staff work from home between one to two days a week. With Lexis Visualfiles, case workers have all the information they need on their fingertips, regardless of where they are working from. The transition to Lexis Visualfiles was smooth and seamless. The day after the transition, we simply carried on with our work from the day before as normal.”