
“Debt recovery is a mature sector but, in most law firms it has typically been at the back of the queue for technology investments. Following on from the pandemic, today more than ever before, there is a need to provide a responsible service to deliver better quality outcomes and overall service experience to customers and clients. Often, people get into financial difficulties due to circumstances that are beyond their control and so, they mustn’t be penalised unfairly. Lexis Visualfiles is empowering lawyers at Equivo to align service delivery with the firm’s core values, most important of which is to treat people compassionately.”
“With the kind of data that the solution holds, and by applying the right logic, Lexis Visualfiles can do anything you want it to. Our data analytics team has built a commercial litigation scorecard with inputs from multiple sources of information including third-party organisations such as credit bureaus and consumer credit reporting companies. Lexis Visualfiles will automate selection of accounts that are suitable for litigation and then support the entire process, end-to-end to ensure efficiency, productivity and service excellence. We will use the full suite of online reports in Lexis Visualfiles, which alongside our own data systems, will provide us with powerful logic on our business performance.”