“Innovation plays an increasingly important role in the way in which we respond to our clients’ needs and add value to the advice which we give. Working with LexisNexis® on Lexis Visualfiles enabled us not only to create a bespoke product for one of our most significant clients, but also provided a valuable platform for the product to be rolled out to other clients.”
“We have always recognised that the smart use of technology is important to the delivery of an excellent service to our users, something which our experience during the pandemic has emphasised. We are streamlining our processes with the adoption of Lexis Visualfiles as our internal case management system, a move which has enabled us to take a fresh approach to the administration of LCIA cases alongside the introduction of the LCIA Rules 2020, which promote the use of technology to improve efficiency. This is a major strategic investment for us, and we selected Lexis Visualfiles after a careful review of all the options. Visualfiles will enable the Registrar and Counsel to deliver an even better service to users, and the LCIA to maintain its reputation for excellent case management.”
