The most current technology platform
A solution that can scale with the business
Provides agility and will serve as a platform for growth
UK’s leading provider of conveyancing services.
Over 40 industry awards since January 2013.
Innovative technology - aim to provide a conveyancing service fit for the 21st century.
Established in 2001, today myhomemove is the UK’s leading provider of conveyancing services helping tens of thousands of people to buy, sell or re-mortgage their homes In 2014, the firm completed over 40,000 mover transactions and is aiming to grow this figure to 100,000 by 2017.
Following a market investigation into available systems, myhomemove has chosen to adopt market leading workflow and case management system, Lexis Visualfiles. Paul Tennant, IT Director at myhomemove, talks to LexisNexis® Enterprise Solutions about the firm’s rationale behind the selection of Visualfiles.
We need a modern technology platform that provides a uniform business environment across the firm and supports our ambitious growth targets. Already we have grown to 700 staff spread across locations in Leicester, Manchester and Northampton in the UK; and our two offices in India that provide back-office support. We are dealing with an annual case volume upwards of 50,000 and this figure is continuously increasing in line with our business expansion plans.
“Revolutionising the customer experience by combining innovative technology with unrivalled expertise & exceptional customer care.“
My Home Move
My Home Move: Lexis Visualfiles will certainly deliver business efficiency gains and good visibility of the key performance indicators of the firm. It will simplify our information architecture, so interrogating and accessing data will be a lot simpler. The solution includes Microsoft SQL technology, so there is a dedicated environment for reporting within the solution. Production of management information and reporting will be a lot easier. This is very important to us as we produce all kinds of reports – from operational level through to client-related statements to monitor customer service on a regular basis.
We anticipate productivity benefits for staff too. For instance, the task automation ‘robots’ will save employees a lot of administrative time. Much of the routine tasks and reminders will be automated, freeing up time to deal with customer-related issues. Users will also have faster access to the most current information on client matters in real-time, which will strengthen decision making. Furthermore, Lexis Visualfiles offers excellent integrated document management functionality. This combined with the tight integration with Microsoft Outlook will allow case workers to easily drag and drop emails into files for storage and document management.
My Home Move: Absolutely, there is a wide choice and we explored all options. We conducted a rigorous review of case management solutions available on the market. Lexis Visualfiles was the best fit for our business. It is a proven solution that delivers today, but will do so in the future too.
It is the best solution for a high volume business such as ours. It is highly scalable, a capability that is essential for a conveyancing offering. Lexis Visualfiles is also intuitive to use – it has a Microsoft look and feel, so we expect minimal staff training will be needed, which in turn means that there will be little business disruption when the solution is rolled out organisation-wide.
Crucially though, it is a modern platform with a well-defined, future product development roadmap and embraces technologies that our developers can embrace.
The solution provides excellent .NET capabilities and offers an advanced Software Development Toolkit, which will allow us to build new and unique applications within Lexis Visualfiles to accommodate changing regulatory and business-level requirements.
My Home Move: At the moment our focus in on deployment, but one can never say. The compliance and business landscape is always changing, which is why it’s important to always be on the right and most current technology platform – and vitally, one that can scale with the business and accommodate unforeseen requirements. We cannot afford to be constrained by technology, which is why we chose Lexis Visualfiles. The solution gives us agility and will serve as a platform for growth.
“Lexis Visualfiles was the best fit for our business. It is a proven solution that delivers today, but will do so in the future too.”
My Home Move
The most current technology platform
A solution that can scale with the business
Provides agility and will serve as a platform for growth
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