With the legal teams in Local Government increasingly being judged on "best value for money" and under constant pressure to deliver more for less, it is critical to have systems to support the level of service expected.
Research in 2019 found that fewer than 5% of the UK councils have automation or AI projects underway. Compared with the adoption for both the in-house counsel and private legal sector, government practitioners are at a significant disadvantage.
Government legal teams are increasingly leaning towards implementing office management software applications to automate office operations. No matter how simple or how complex an application is, or to what extent it computerises office functions, knowledgeable use of management software will reduce costs and increase efficiency and effectiveness in the workplace.
To be effective in the front line of service delivery for local citizens, local councils need to improve the transparency and security of their cases without compromising timescales.
Lexis Visualfiles is a proven and trusted, market-leading solution for optimising business processes through automation to increase efficiency and productivity. It offers a scalable, feature-rich platform that will quickly deliver business value today – and can scale and adapt to help you meet tomorrow’s aspirations and challenges.
Customers include Essex County Council, Cardiff County Council, Cherwell District Council, Haringey Council, Lambeth Council, and Warwickshire County Council. Visualfiles supports all their legal service activities including, contract management, childcare, debt recovery, and highways and byways general legal work.
With Lexis® Visualfiles™ you can optimise almost any process to help you save time and money, use resources more effectively, and provide client service excellence.
Designed for rapid implementation, the out-of-the-box Lexis Visualfiles Accelerators will help you quickly make any business process more efficient in terms of performance, productivity and profitability. You can always scale up and out whenever your needs change, building onto existing structure and workflow to any area of your business — including legal operations, project management, human resources, complaints handling, customer relationship management, to name a few. Customisation training can be included in the package to help you adapt to sudden market changes easier and faster.
In addition to the comprehensive, out-of-the-box features, many local councils use Lexis Visualfiles to deliver matter inception and case tracking, integrated scanning, e-billing, automated bulk importing of matters, online client reporting, and the use of ‘robots’ to carry out any repetitive elements in a matter.
VisualRobot™, the robotic process automation (RPA) workflow from Lexis Visualfiles, provides automated intelligence functionality within the personal injury claims industry. The VisualRobot can make a number of existing processes, such as document creation and searching faster without the need for human intervention, which helps users focus on things that matter the most: their clients.
Lexis Visualfiles is the technology to meet your exact requirements because it can be customised to suit your business's specific needs - you or LexisNexis® consultants can intuitively build your individual solutions based on the available templates.
Benefits of using the VisualRobot™ for personal injury claims:
Using the VisualRobot for local government can now help departments capture and interpret applications for processing a transaction, manipulating data, trigger responses and communicate with other digital systems in real- time, without any hassle, human error or any day-to-day business disruption.
“Our small team takes care of all the legal cases at Harlow and Lexis Visualfiles is our core system for case management, time recording, document creation and storage. Without Lexis Visualfiles, we would not be able to deliver effective legal services to Harlow’s population in an efficient and timely manner. Lexis Visualfiles helps us to manage risk. It gives visibility of the throughput, resource optimisation and time taken to case closure, as examples. The entire implementation was completed risk-free and seamlessly for the end users… literally six weeks, from start to finish.”
“Not many case management systems, if any, are designed to deliver such capability. The court bundling capability offered by Lexis Visualfiles is an asset to the team. With all the documents available in the software, the time saving in preparing these bundles is significant.”
“Lexis Visualfiles ticks all the boxes. This will allow us to adapt and evolve the solution to meet our changing business needs. This initial deployment is only the start of our digital journey.”
“By way of an example of how efficient and effective the Lexis Visualfiles is, we recently received 70 instructions from the Customer Accounts department in the Council. Manually, it would have taken a few hours to simply open these cases in Lexis Visualfiles. With this new solution, we put the instructions into a table format, and with the click of a mouse, 70 cases opened in Lexis Visualfiles with initial letters produced for dissemination – all in about 10 minutes. Our debt recovery has improved substantially. For example, the 70 instructions mentioned above totalled £74,000 and on the back of two automated letters generated by the debt management system, within three months we recovered £40,000. The return on investment on the Lexis Visualfiles platform is truly remarkable.”
“Lexis Visualfiles is supporting home and flexible working. Most of our staff work from home between one to two days a week. With Lexis Visualfiles, case workers have all the information they need on their fingertips, regardless of where they are working from. The transition to Lexis Visualfiles was smooth and seamless. The day after the transition, we simply carried on with our work from the day before as normal.”