Bringing together high-quality news, comment and analysis from the world of LexisNexis Enterprise Solutions
The New Normal features our top legal technology experts - who share individual perspectives on the strategic and day-to-day issues they face, and the unique challenges faced by their customers.
The New Normal aims to present a new light on the latest legal issues and how LexisNexis Enterprise Solutions products and services fit into the future of both the legal industry and your firm; how they can help you gain and maintain an edge; and how they enable you to fundamentally transform your business.
With the housing market picking up, conveyancing firms realise that they need to offer (at the very least) the pre-recession level of service again, but the technology landscape has actually moved forward in the interim.
We have just introduced some nifty dashboards into Lexis Visualfiles. These KPIs look great and provide excellent insight into individual and team performance across a Visualfiles operation. I’ve no doubt they’ll help our customers from a management perspective, but it has made me start to think about their future potential.
When I’m talking to customers a common concern I hear is the perceived challenge of upgrading key operational systems. Of course it’s not just a Visualfiles issue, but our investment in Visualfiles 2014 has caused an explosion of interest and people clearly want to move to this version of the system.
I’ve just taken a delivery of a new laptop – brilliant! But my joy is quickly followed by the pain of having to reconcile my locally held information and data, and syncing diaries across multiple digital devices – why doesn’t this happen simply and automatically? Life was so much simpler with just a networked PC and Filofax!
At LexisNexis we have the processes, practices and infrastructure to provide uninterrupted business and support operations and will continue to provide you with a continuation of your service throughout this time.
We have been following ongoing Government mandates, the recommendations set out by the World Health Organization (WHO) and the Centres for Disease Control and Prevention (CDC) and have modified our operational approach to support current best practice. This includes taking the immediate action of suspending all business travel and adoption of remote working practices. While our preference is always to meet you face-to-face, we believe that suspending business travel in favour of virtual meetings is necessary to ensure everyone’s safety.
As an organisation driven by technology we are also confident that we can offer an undiminished quality of engagement utilising the many remote working systems adopted by this business. This includes the delivery of projects for you remotely to ensure that you can keep leveraging your investment in the timeframes you need.
We understand that many of our clients are facing new disruptions and increased uncertainty in their business planning and we would reassure you that we are here to help. Our Account Managers, Client Advisors and Consulting Teams are here to guide and support you as you find new ways to engage with your clients through technology adoption. Please feel free to take the opportunity to contact your Account Manager to see how they can help.