Posted by | May 23, 2019

In this relationship driven legal business, a managed leavers programme should be an intrinsic part of a law firm's CRM and business development programmes, but it isn't always the case.

Posted by | May 14, 2019

Steve Zangari has taken the helm at LexisNexis InterAction for EMEA and Asia Pacific. As Commercial Director, he is playing an instrumental role in enabling the organisation to achieve its growth ambitions, of course, but more crucially he is dedicated to helping clients derive the most value from their software investment.

Posted by | Mar 29, 2019

Typically, the deployment of CRM systems in law firms is driven by the marketing and business development (BD) departments. It makes sense – a CRM system is an indispensable tool for these functions, holding all the intelligence the professionals need to foster and harness relationships for the business.

Posted by | Mar 20, 2019

In today’s world where there is an abundance of data and advanced analytics technology, it should be considered sacrilegious when a marketing and BD professional makes a business suggestion, starting with "I think".

Posted by | Mar 15, 2019

User satisfaction has always featured highly as a metric for LexisNexis InterAction and one of the tools that we have historically used to gather feedback has been the InterAction Key Success Indicator (KSI).

Posted by | Jan 10, 2019

It's 2019 and a Happy New Year to you. As always, January is used to regroup, consider what goals you want to achieve in the coming year and begin making plans, both personally and professionally, to execute them. I know I am.