Posted by | Aug 23, 2019

It wouldn’t be far-fetched to say that CRM systems in law firms are as widely deployed as other business critical systems – accounting and finance, practice management and so on. However, in many firms, user adoption remains a challenge, which is indeed surprising as they offer the potential to make the day to day lives of fee earners, partners, business development and marketing professionals so…

Posted by | Jul 04, 2019

At its most fundamental level, business development (BD) is about building and leveraging relationships that will result in business for a firm’s lawyers. For the firm’s Partners, winning new business will have a strong bearing on their remuneration.

Posted by | May 23, 2019

In this relationship driven legal business, a managed leavers programme should be an intrinsic part of a law firm's CRM and business development programmes, but it isn't always the case.

Posted by | May 14, 2019

Steve Zangari has taken the helm at LexisNexis InterAction for EMEA and Asia Pacific. As Commercial Director, he is playing an instrumental role in enabling the organisation to achieve its growth ambitions, of course, but more crucially he is dedicated to helping clients derive the most value from their software investment.

Posted by | Mar 29, 2019

Typically, the deployment of CRM systems in law firms is driven by the marketing and business development (BD) departments. It makes sense – a CRM system is an indispensable tool for these functions, holding all the intelligence the professionals need to foster and harness relationships for the business.

Posted by | Mar 20, 2019

In today’s world where there is an abundance of data and advanced analytics technology, it should be considered sacrilegious when a marketing and BD professional makes a business suggestion, starting with "I think".