Equivo Invests in LexisNexis Visualfiles to Raise the Bar for Compassionate and Professional Debt Recovery Service

LONDON, U.K., 16 June 2021Equivo, the newly launched dedicated recoveries business by UK law firm, Shoosmiths LLP and the national collections, recoveries and enforcement business, Chartsbridge, has invested in legal workflow and case management solution, Lexis® Visualfiles™.  When fully deployed, the Visualfiles platform will streamline processes end-to-end across the firm’s three service areas – debt collections, recoveries and enforcement; facilitate compassionate engagement with customers and clients; and ensure a leaner, smoother and cost-efficient service. Equivo’s customers include varied types of organisations – from tier one banks and financial institutions, car leasing companies, commercial property owners and private clients through to other blue-chip organisations.

180 users are live on Visualfiles in Equivo’s litigation department and are benefitting from productivity gains as a result of the advanced process automation delivered by the solution. Many of the repetitive and administrative tasks have been automated and are completed by Virtual Legal Assistants alongside the VisualRobot™, freeing up time to enable personnel to focus on speedy resolution and the provision of a higher level of service for customers and clients.

“Debt recovery is a mature sector but, in most firms, it has typically been at the back of the queue for technology investments,” Saranjit Soor, CTO at Equivo, says. “Following on from the pandemic, today more than ever before, there is a need to provide a responsible service to deliver better quality outcomes and overall service experience to customers and clients. Often, people get into financial difficulties due to circumstances that are beyond their control and so, they mustn’t be penalised unfairly. Visualfiles is empowering Equivo to align service delivery with the firm’s core values, most important of which is to treat people compassionately.”

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