Regulatory compliance is increasingly more important for law firms and clients are demanding greater transparency in any legal work. As a result, many law firms are looking for technology solutions that enable them to introduce automation, increase efficiency and satisfy compliance issues seamlessly, without detracting from their lawyers’ unique skills.
Gartner states that “Legal matter management can optimize, even transform, core legal operations, while providing a basis for other investments in legal technology.” Matter management applications should be designed to support the success of complex processes requiring a combination of human tasks and electronic workflow. That could range from a submitted claim, a complaint to an incoming application, or a claim that is moving to litigation. Being able to collaborate on a top level and handle matter information in detail and with care is a significant part of success.
Matter management might be referring to activities involved in managing corporate legal work, however, it starts to become more evident in most medium sized legal and professional firms where personalisation and service tailoring is imperative to create a competitive advantage.
A wide range of organisations, including legal firms and commercial organisations are using Visualfiles Matter Management to improve efficiency whilst also managing the risk and compliance challenges.
Customers include Thorntons, Langleys, Dentons, Osborne Clark and Lloyds Banking Group. They use Visualfiles for a wide variety of activities including, file opening, contract review, project planning, risk management, Anti Money Laundering (AML), conflict checking and general legal work.
What do you get with Visualfiles for matter management?
Optimise almost any matter management process to help you save time and money, use resources more effectively, and go beyond that tailored client service that is expected.
Visualfiles includes all the data and workflows required to deliver a speedy, yet personalised legal service, including management of activities to support the complete client matter cycle such as:
In addition to the comprehensive, out-of-the-box features, many firms use Visualfiles to add functionality such as case tracking, integrated scanning, e-billing, automated bulk importing of matters, online client reporting and the use of robots to carry out the repetitive elements in a matter.
Keeping up to date with data becomes an inconvenience, if needed to be done daily. Clients pay for the expertise and the speed of the service without thinking of the time it takes to complete one.
With Visualfiles Robotic Process Automation (RPA) technology you can now automate repetitive tasks, freeing up partners and other legal staff to focus on increasing service levels and personalisation of the service provided. The VisualRobot™ ensures that time to value is accelerated, human error in case and data input is reduced and integration with existing systems is easy. This way, the cost of doing business is reduced together with the time spent on admin work, giving partners and legal staff time to build relationships, personalise the legal services provided and increase margins and firm reputation.
Successful legal departments and firms use Visualfiles for matter management to increase productivity, improving matter start-to-completion time in as little time as possible with the greatest personalisation possible. Therefore, efforts are placed on tasks that advance the legal action and, therefore, advancing the interests of the client.
“We thoroughly investigated all the major case management solutions on the market… Visualfiles came up trumps as a proven, modern system that can robustly scale in line with our ever multiplying business transactions.”
