Posted by Sarah Dearden | Oct 08, 2018
Law firms have historically been at the forefront of technology adoption as they have strived to make business gains from IT in the form of efficiency and productivity, all of which present the promise of profitability and bottom-line enhancements to these organisations.
Posted by Mani Nanua | Sep 27, 2018
It's widely acknowledged across industries that while technology is imperative for smooth business operation and competitive advantage, an organisation's culture can be one of the biggest inhibitors to its adoption.
Whenever a firm first selects our CRM solution, Lexis InterAction, the business case is always built around of the holy trinity of business development objectives: client retention, client growth and winning new business.
Posted by Sarah Dearden | Jul 26, 2018
It's easy to get distracted by unnecessary detail and elaboration in our day to day working lives and lose focus on the problem that we're trying to solve, and why we're trying to solve it.
Posted by Simone Shell | Jul 24, 2018
Customer experience sits at the heart of LexisNexis Enterprise Solutions (LNES) and the appointment of Simone Shell as Customer Engagement Champion is another concrete step in this direction.